Skip to content Skip to footer
Menu Close
Close
Contact

Privacy Policy

  1. Introduction

Welcome to PetYalla.

At PetYalla, your trust is the foundation of everything we do — and that trust begins with how we handle your personal information. This Privacy Policy explains in clear, straightforward language what data we collect, why we collect it, how we use it, who we share it with, and what rights you have over your own information.

This policy applies to all users of the PetYalla platform, including but not limited to our website (petYalla.com), mobile applications (iOS and Android), and any related services, tools, or communications operated by PetYalla (“Platform”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform immediately.

  1. Who We Are

PetYalla is a technology-enabled pet-care platform that connects pet owners (“Pet Parents”) with verified pet-care service providers (“Providers”), including veterinarians, groomers, trainers, walkers, sitters, and boarding hosts.

For the purposes of this Privacy Policy, “PetYalla,” “we,” “us,” and “our” refer to the entity operating the PetYalla platform. “You” and “your” refer to any individual who accesses or uses the Platform, whether as a Pet Parent, Provider, visitor, or in any other capacity.

  1. Information We Collect

We collect information in the following ways:

3.1 Information You Provide Directly

When you create an account, book a service, register as a provider, or contact us, you may provide:

  • Account Information: Full name, email address, phone number, password, and profile photo.
  • Pet Information: Pet name, species, breed, age, weight, gender, medical history, vaccination records, allergies, behavioral notes, and photos.
  • Provider Information (for service providers): Professional qualifications, certifications, government-issued identification, business registration details, bank or payment account information, and service area preferences.
  • Booking and Transaction Data: Service type, date and time of appointments, provider selected, service location (home address or clinic), payment method, transaction amounts, and invoices.
  • Communications: Messages exchanged through our in-app chat feature between Pet Parents and Providers, support tickets, feedback, and reviews.

3.2 Information Collected Automatically

When you use the Platform, certain data is collected automatically through your device and browser:

  • Device Information: Device type, operating system, unique device identifiers, browser type, and app version.
  • Usage Data: Pages visited, features used, session duration, clicks, taps, scrolls, and navigation patterns.
  • Location Data: With your permission, we may collect precise or approximate geolocation data to provide location-based services such as nearby provider searches, real-time walk tracking, and service delivery coordination.
  • Log Data: IP address, access timestamps, referring URLs, and error logs.

3.3 Information from Third Parties

We may receive information from third-party sources, including:

  • Payment Processors: Transaction confirmation, payment status, and fraud-related alerts.
  • Identity Verification Services: Results of background checks and credential verification for Providers.
  • Analytics Providers: Aggregated data about platform usage trends and performance metrics.
  • Social Media Platforms: If you choose to sign up or log in using a social media account, we may receive your name, email address, and profile photo as permitted by that platform’s settings.
  1. How We Use Your Information

We use the information we collect for the following purposes:

4.1 To Operate and Deliver Our Services

  • Creating and managing your account.
  • Facilitating bookings between Pet Parents and Providers.
  • Processing payments and issuing receipts.
  • Enabling real-time communication between Pet Parents and Providers.
  • Providing real-time tracking for applicable services (e.g., pet walking).
  • Storing and organizing pet health records, vaccination histories, and prescriptions.

4.2 To Ensure Safety, Trust, and Platform Integrity

  • Verifying the identity and credentials of service providers.
  • Conducting background checks where applicable and legally permitted.
  • Detecting and preventing fraud, abuse, and unauthorized access.
  • Monitoring service quality through reviews, ratings, and feedback analysis.
  • Enforcing our Terms of Service and community guidelines.

4.3 To Improve and Personalize Your Experience

  • Analyzing usage patterns to improve platform functionality, design, and performance.
  • Recommending services, providers, or content based on your preferences and history.
  • Conducting internal research and analytics to develop new features.
  • Personalizing notifications and reminders (e.g., upcoming appointments, vaccination due dates).

4.4 To Communicate With You

  • Sending transactional notifications (booking confirmations, payment receipts, appointment reminders).
  • Providing customer support and responding to inquiries.
  • Sending promotional communications, newsletters, and offers — only with your consent, and with the option to unsubscribe at any time.
  • Notifying you of updates to our policies, terms, or platform features.

4.5 To Comply With Legal Obligations

  • Meeting regulatory and legal requirements applicable to our operations.
  • Responding to lawful requests from government authorities, courts, or law enforcement agencies.
  • Protecting the rights, property, and safety of PetYalla, our users, and the public.
  1. How We Share Your Information

We do not sell your personal information to third parties. Period.

We may share your information only in the following circumstances:

5.1 With Service Providers (on the Platform)

When you book a service, certain information is shared with the assigned Provider to fulfill your booking — such as your name, pet details, service location, and appointment time. Similarly, Provider profiles (name, qualifications, ratings, availability) are visible to Pet Parents.

5.2 With Third-Party Service Partners

We work with trusted third-party partners who help us operate the Platform, including:

  • Payment Processors (for secure transaction handling).
  • Cloud Hosting Providers (for data storage and platform infrastructure).
  • Analytics Providers (for anonymized usage insights).
  • Identity Verification Services (for Provider credential checks).
  • Communication Tools (for notifications, SMS, and email delivery).

These partners are contractually obligated to handle your data securely and only for the purposes we specify. They are not permitted to use your information for their own marketing or unrelated purposes.

5.3 For Legal and Safety Reasons

We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:

  • Comply with a legal obligation, regulation, or valid legal process.
  • Protect the safety of any person or animal.
  • Prevent fraud or address security or technical issues.
  • Protect the rights or property of Petyalla.

5.4 In Business Transfers

If Petyalla undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

  1. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specific retention periods include:

  • Account Data: Retained for the duration of your active account, plus a reasonable period after account closure for legal and operational purposes.
  • Transaction Records: Retained for a minimum period as required by applicable tax, accounting, and financial regulations.
  • Pet Medical Records: Retained for as long as the associated pet profile exists on the Platform, or as required for continuity of veterinary care.
  • Communications: In-app messages are retained for the duration of the associated booking, plus a limited retention period for dispute resolution and quality assurance.
  • Anonymized and Aggregated Data: May be retained indefinitely for research, analytics, and platform improvement, as it cannot be used to identify any individual.

When data is no longer needed, we securely delete or anonymize it in accordance with industry best practices.

  1. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it, including:

  • Encryption: Data is encrypted in transit (using TLS/SSL) and at rest using industry-standard encryption protocols.
  • Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
  • Secure Infrastructure: Our Platform is hosted on reputable cloud infrastructure with robust physical and network security measures.
  • Regular Audits: We conduct periodic security assessments, vulnerability scans, and code reviews to identify and address potential risks.
  • Incident Response: We maintain an incident response plan to address data breaches promptly. In the event of a breach that affects your data, we will notify you and relevant authorities as required by law.

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We encourage you to use strong, unique passwords and to report any suspicious activity on your account immediately.

    1. Your Rights and Choices

    Depending on your jurisdiction, you may have the following rights regarding your personal data:

    8.1 Access and Portability

    You have the right to request a copy of the personal data we hold about you, in a structured, commonly used, and machine-readable format.

    8.2 Correction

    You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

    8.3 Deletion

    You have the right to request deletion of your personal data, subject to certain exceptions (e.g., data we are legally required to retain).

    8.4 Restriction of Processing

    You have the right to request that we restrict the processing of your personal data under certain circumstances — for example, while we verify the accuracy of data you’ve challenged.

    8.5 Objection

    You have the right to object to the processing of your personal data for certain purposes, including direct marketing.

    8.6 Withdrawal of Consent

    Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

    8.7 How to Exercise Your Rights

    To exercise any of these rights, please contact us at:

    Email: privacy@petYalla.com Subject Line: Privacy Rights Request — [Your Full Name]

    We will respond to your request within a reasonable timeframe and in accordance with applicable law.

  1. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to improve your experience, analyze usage, and support platform functionality.

Types of Cookies We Use:

  • Essential Cookies: Required for the Platform to function properly (e.g., session management, authentication).
  • Performance and Analytics Cookies: Help us understand how users interact with the Platform so we can improve features and performance.
  • Functional Cookies: Remember your preferences and settings (e.g., language, location).
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness. These are only used with your consent.

Managing Cookies

You can manage your cookie preferences through your browser settings or through any cookie consent banner we display on the Platform. Please note that disabling certain cookies may affect the functionality of the Platform.

  1. Children’s Privacy

PetYalla is not intended for use by individuals under the age of 18 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal data from children.

If we become aware that we have inadvertently collected personal data from a child, we will take prompt steps to delete that information. If you believe a child has provided us with personal data, please contact us at privacy@petYalla.com.

  1. Third-Party Links

The Platform may contain links to third-party websites, applications, or services that are not operated by PetYalla. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit through links on our Platform.

  1. International Data Transfers

If you access the Platform from outside the country in which our servers are located, your information may be transferred to, stored in, and processed in a different jurisdiction. By using the Platform, you consent to such transfers. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the “Last Updated” date at the top of this policy.
  • Notify you through the Platform (via in-app notification, email, or a prominent notice on our website).

We encourage you to review this policy periodically to stay informed about how we are protecting your data.